Sign up for OTNhub

Come and join a private and secure community for practicing virtual care using a variety of ways to communicate with patients, and connect with peers and specialists.

Already have an OTNhub account? Log In

Here’s how it works

ONE ID Credentials
All applicants are required* to have a ONE ID account from eHealth Ontario.

OTN membership
The signing authority of your private practice or health care organization needs to sign the Terms of Service to become an OTN member organization.

OTNhub Services
Use your validated ONE ID to access OTN services from the OTNhub, either through express sign up or via a sign up form below.

Use ONE ID to speed up your application

Need a ONE ID? Start here:

Physicians:
Visit the CPSO website and directly register for a ONE ID in minutes.

Other health care providers:
You must be sponsored by an organization or OTN to get a ONE ID. Please contact your ONE ID Local Registration Authority (LRA). If you do not know who your ONE ID LRA is, contact eHealth Ontario at 1-866-250-1554 or by email at servicedesk@ehealthontario.on.ca or go here for eHealth ONE ID support.

* If you are not eligible for ONE ID, please use the Health Care Organization sign up below.

Express sign up for qualified applicants

You may be eligible to access OTN services instantly:

  • I work at a health care organization that is already an OTN member (not sure? Check member list)
  • I know my ONEID username and password and I’m not already using it to access OTN services at another organization (help with username or password)

If so, you can use your ONE ID to log in for the first time and your account will be activated immediately.

Note: If you are a provider who needs administrative scheduling support, please have their contact information ready before you proceed to request delegate access.

Not applicable to you?

Choose a path below to become an OTN member & create OTNhub user accounts.

I represent a Private Practice run by a Physician or Allied Health Professional which may include admin or other staff signing up for:

  • my private practice’s OTN membership
  • OTNhub user accounts for the provider or staff in my practice

I represent a health care organization such as a Hospital, Family Health Team, Family Practice signing up for:

  • my health care organization’s OTN Membership
  • OTNhub user accounts for providers or staff in my organization

Find out more about OTNhub services

Frequently Asked Questions

How much do OTN services cost me?

Private Practice
If you are a physician or allied health provider and want to apply for your private practice that might include admin or other staff:

  • OTN service is free for physicians who receive 50% or more funding from MOHLTC, a LHIN or OHIP.
  • Allied health providers signing up with their own independent practice are subject to annual subscription fees.

Health Care Organizations
If you are applying for an organizational membership or for individual provider accounts under an organization:

  • OTN service is free for organizations that receive 50% or more funding from MOHLTC, a LHIN or OHIP.
  • Other not-for-profit or for-profit organizations are subject to group subscription fees.
What services do I get when signing up for the OTNhub?

OTNhub.ca gives health care providers a single “go-to” place to connect and collaborate with their patients and peers, from anywhere to everywhere in Ontario. With OTNhub membership, you get access to the OTNhub Directory to find and connect with your peers, along with relevant virtual care choices for patient care and professional development that can enhance your practice – all easily made available online.

If you would like to get additional services such as Telederm or eConsult after you activate your OTNhub account, contact your OTN Account Manager or contact OTN.

How do I become an OTN member as an organization?

Private Practice Sign up
If you are a physician or allied health provider and want to apply for your private practice that might include Admin or other staff, you will be required to sign-off on a Terms of Service which will cover you and your support team. Use Private Practice Sign Up to apply for an OTN membership.

Health Care Organization Sign Up
If you work under a health care organization such as a hospital, family health team or family practice, your organization needs to identify a Primary Contact- Membership who is the person to sign off on the Terms of Service and a Primary Contact – Service who will be OTN’s point of contact at your organization.

For Primary Contact- Membership: please use the Health Care Organization Sign Up to apply for an OTN membership.

How do I access OTNhub services as an individual health care provider?

All individual health care providers should use a ONEID credential as your OTNhub account to access OTNhub services.
Physicians without ONE ID can apply for ONE ID on the CPSO website.
Other health care providers must be sponsored by an organization to get a ONEID.

Private Practice Providers
If you are a physician or allied health provider and want to apply for ONE ID credentials for yourself or your support staff, use the Private Practice Sign Up form and OTN will sponsor your ONE ID application.

Health care organization Providers
If your organization has a ONE ID Local Registration Authority (LRA), please contact your ONE ID LRA. If you do not know who your ONE ID LRA is, contact eHealth Ontario at 1-866-250-1554 or by email at servicedesk@ehealthontario.on.ca.

If your organization doesn’t have a ONE ID LRA, the Primary Contact – Service, OTN’s point of contact at your organization will use the Health Care Organization Sign Up to request a ONE ID on your behalf, and OTN will sponsor your ONE ID application.

For detailed instructions on how to complete your application for ONE ID, review One ID CPSO Registration Guide for New Users.

How do I bill for video visits via OTN?

OHIP registration
Patient care through video visits is billable through OHIP. Physicians submit their bills for video visit consultations directly to OHIP. There is no cost to patients for video visit services.
As a Physician, when your application is accepted, OTN will forward an OHIP Registration form for completion, which is required to enable video visit billing. Please complete and return when provided.
For more information on OHIP billing, get the details here.

Are there any limitations on where I or the patient need to be to conduct a video visit?
You can conduct a video visit from anywhere in Ontario where a high-speed internet connection is available. Patient encounters must be conducted from inside the province of Ontario as mandated by the Ministry of Health (both the patient and the provider must be physically within Ontario at the time of the video consultation).

Do I need to re-register for Virtual Care (Telemedicine) billing?

No, physicians and dentists who have previously submitted a registration form to OTN and who have been registered for the Ministry’s Virtual Care (Telemedicine) Program do not need to submit a new form or re-register.

What are some tips for an optimal sign up experience?

Pre-application

  • ONE ID: Get a ONE ID from eHealth Ontario whenever possible.
  • Express Signup: For OTN member organization users who have a ONE ID already, the shortest path is to sign in to the OTNhub with ONE ID directly and you’ll access OTNhub services within minutes.
  • Name a delegate: Prepare the information of a Delegate, an individual who will support scheduling of visits with patients. You will be required to provide the name, email address and profession of this individual upon sign up. The delegate can also get access to the OTNhub Directory to view and find health care providers using virtual care, a scheduling tool to coordinate patient care at their organization, along with professional development opportunities in an online health care community.

 
During application
Once your ONE ID is set up, OTN will process your request for services within 1 to 2 business days and send email instructions on how to securely login to activate and access your OTNhub services. The entire process generally takes between 3 and 5 days. Watch for your email!

Post application
Physicians are encouraged to complete and return an OHIP Registration form when your application is accepted.